Can I still order on your website?

Yes, our website remains operational! All orders placed will be processed by our team and we will do our best to get them to you as soon as possible.

However, we have been alerted by our suppliers that the pace is slower than usual – to ensure everyone’s safety.


Will my order be delivered?

Yes – however, due to the current situation, we are experiencing longer dispatch times. There are two main reasons behind the longer dispatch times:

  • The supplier is short in staff, and/or works on restricted days and hours. In that case, dispatches still occur but preparation times take more time (typically 3-5 working days).
  • The warehouse or the boutique is closed until further notice. It is often the case when you buy items directly from the hotel/restaurant. In that case, we will be able to dispatch your order when quarantine is over. We try to alert it on the product page, and we will let you as soon as we receive the order.

Your packages may arrive late, but it is important we ensure the safety of everyone in the transport chain. Of course, we remain at your disposal if you have any questions!


Slower by 2 days or 2 weeks?

There are precautions taken by our suppliers but also from the couriers. You may experience delays of up to 20 business days. But worry not, we keep an eye on everything, and you will receive the tracking link as soon as it is dispatched. Here again, please get in touch should you have any worries.

Immediately after you place your order, you will receive a confirmation email containing a unique order number. This will also include the details of the taxes and shipping charges as well as your billing information.

Once your order has been dispatched, you will be notified via an email containing order tracking details as well as estimated arrival date. You can also track your order through ‘My Account’. In Recent Orders, you’ll find an estimated dispatch date which is the most up to date information we have for you – it’s that simple!

To unsubscribe, please scroll down to the bottom of the newsletter, you will then see a link to preferences and an ‘unsubscribe’ option. 

Unfortunately, this is not something we are able to facilitate. Refunds must go back on to the card used at the time of purchase. If that card has expired or has been canceled, please contact hello@maisonflaneur.com.

We accept all major credit cards including Visa, MasterCard, and American Express. We do not, however, accept personal checks, money orders or cash on delivery.

For further details on our payment terms, please see our payment gateway provider’s T&Cs.

Your payments are processed through our secured payment gateway provider MangoPay, an EU Licensed & Registered Financial Institution. For further details, please read their T&Cs.

Yes, you will need to create an account. This will allow us to provide you with a better experience and offer you the following features :

  • Easy return & refund features
  • Add your favorite items to your wishlist
  • View your order status and review past purchases
  • Faster checkout

In the unlikely event the item you ordered is defective, please log in into your Account within 24h of delivery and notify us using the return & refund function in your recent orders. Please provide a description of the damage or error and include a photo of the faulty item.

Our team will assess your complaint and provide you with information on how to return the item, or arrange to collect the item from you. We will either give you a full refund, issue a coupon or order you a replacement. Shipping costs are on us!

Changed your mind? If the items you purchased are eligible for return & refund, we will gladly refund any items purchased at full retail price and returned within 14 days of delivery. Any returned item(s) must be unused and in its original condition. Ensure you check the product descriptions before your purchase as our made-to-order items (e.g rugs, custom ceramics, vintage pieces) are not eligible for return. For more information, read the guidelines on our Delivery & Returns page. 

To return an item, simply fill out the return form in the recent orders section in your Maison Flaneur Account within 14 days of delivery. Our team will assess your return or exchange and provide you with information on how to return the item, or arrange to collect the item from you. We will either give you a full refund or issue a coupon for your next purchase. You will find all you need to know about returns on our Delivery & Returns page. 

Please allow 2-3 weeks for your returned items to be received and processed. Depending on your bank or card issuer, it may take an additional 2-10 business days for the refunded amount to appear on your statement.

Any returns received more than 14 days from the delivery date are not eligible for refund.

Each order is unique and products are shipped directly by the supply partner, therefore shipping times can vary and you may receive your order in separate packages.

We currently ship within Europe and to the US but we can always make exceptions! Please send a request to hello@maisonflaneur.com for more information.

Your article(s) will be shipped to you directly by our individual supplier(s), therefore shipping times may vary and your order may arrive in multiple packages. But rest assured, we promise your delivery fee will never exceed £30 no matter how many suppliers you buy from (excluding special & heavy deliveries). Please note, delivery costs do not include taxes or duties, which may be applied by customs at the destination country. Any duties or taxes incurred are the responsibility of the recipient.

Once an order is placed, your delivery address cannot be revised. To make an address change, we would have to cancel the order and replace it with the correct one. Sadly, we will be unable to amend or cancel your order once it has been packed or shipped. Please check and double-check that you have entered the correct details while ordering! 

The biggest mistake made when arranging sofa throws is the tuck technique. Avoid covering the entire back of your sofa with sofa throws that are neatly tucked in – after all, you chose your sofa for a reason. When styling sofa throws, instead use them to elevate your furniture rather than hide it. Keep sofa throws off the back of your sofa, and use them to accessorise your sofa’s arms and seats. A draped look is inviting, but the trick to getting it right is to not overthink it, that way you’ll achieve the effortless look. Neatly folded throws look chic when hung from the arm or seat of your sofa, too. Or, consider investing in a storage basket to keep throws out of sight until you need them.

People add sofa throws to their homes for lots of reasons, but sofa throws have three main functions:
1) Sofa throws protect your sofa from sunlight, pets, and wear and tear.
2) Sofa throws add warmth and cosiness, functioning as a blanket during colder months.
3) Sofa throws add colour, texture, dimension and style to your room – draped sofa throws create a relaxed, lived-in look. They’re an affordable way to switch up your style.

What colour rug you choose for under your grey sofa depends a little on your existing colour scheme, but a grey rug is your safest bet – it’s a neutral tone. Choose a grey rug in a slightly darker or lighter shade than your grey sofa to avoid a one dimensional look. That way, your sofa will still stand out. A darker grey rug is a more durable option as it’ll be able to withstand dirt and heavy foot traffic better than a light grey rug

If you’ve chosen a grey sofa, you’re probably a fan of neutral tones. So we recommend you keep your cushions neutral too. Top your grey sofa with grey cushions – either patterned grey cushions in a similar tone, or shades of grey that are slightly lighter or darker than your sofa. That way your grey cushions will stand out enough to make a statement, but won’t distract from your grey sofa the way coloured cushions would.

A white carpet is a slick interior design feature – it creates a modern living room that’s still inviting, and goes with every living room colour trend. However, white carpets will get dirty easier than darker colours. To keep your white carpet in a good condition for longer, make sure you remove your shoes before walking across it, and consider adding a coloured or neutral rug or runner to protect the busier areas. If you have children (or pets), you may want to hold off getting a white carpet until they’re older.

They key to effectively decorating with patterned rugs is to play with the textures, colours and patterns already in your room. If your other furnishings are plain, a patterned rug with a large, bold print will add interest without creating a chaotic look. For modern rooms, a geometric or monochrome patterned rug will continue your interior decor theme. Or for bohemian or Moroccan interior styles, a colourful Moroccan patterned rug – in the tones already colouring your room – will enhance your existing aesthetic.

Read our article to learn how patterned rugs can change your entire room.

Defining a statement mirror depends on the context of your room – a smaller mirror will make a bigger impact in a smaller room. But in general, a statement mirror is either oversized, or has an elaborate frame, like carved wood or polished metal. Unusually shaped designs can also act as a statement mirror – oval or round styles stand out and contrast the sharp angles of most modern architecture. You can also make a statement mirror out of smaller, plain mirrors by arranging contrasting styles in a gallery wall layout.

When it comes to maximising storage in your bedroom, there are a few options. Built in wardrobes, that are custom to your space, will make sure no inch is wasted. Or, to maximise clothing storage while keeping your existing wardrobe, a chest of drawers is a functional addition. Choose bedside tables with drawers to maximise storage for your beauty and personal items. And opt for an ottoman, or ottoman bed, to maximise storage for your bed linen and spare sheets.

Because white furniture is light and airy in appearance, a white rug is the best choice. While coloured rugs might distract your eye away from your statement furniture, drowning it in your space, a white rug will frame your white furniture, adding emphasis without overpowering it. It’ll also help to continue your minimal, contemporary decor style, but if you’re concerned that your room might look too stark, a patterned white rug, with elements of grey or taupe, is another great option.

Vintage style decor follows trends and fashion features of previous years, typically anywhere from the 1930s-1980s is considered to be part of the vintage style movement. While all of these eras vary, in general, vintage style puts emphasis on detail and excess, unlike pared-back contemporary decor looks. Typical vintage style elements include plush fabrics like velvet and tapestry, fringing, upholstery, dark wood and earthy tonal colours like red, orange and beige. When it comes to recreating the vintage style in your home, more is more – the minimal look came much later.

Read our design tips on how to get the Scandinavian modern style with vintage furniture

A standard dinnerware set comes with 4 of each of the following: a deep bowl, a side plate and a dinner plate – this is referred to as a 12 piece dinnerware set. An 18 piece dinnerware set has 6 of each item, perfect for big families or entertaining. While both dinnerware set options cover most eating situations, for fancier affairs you might want to opt for a more elaborate dinnerware set which includes salad bowls and other variations.

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